FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

Is it possible to know how are my products going on without visiting your company?

Yes, it is. After the cooperation is reached, we will plan a perfect production solution for you. The Quality inspection team will track the production process and give regular feedback on the production progress to you. Our factory will also provide pictures and videos at any time. We can also let you see the real status of the order production through video calls.

Will my drawings be safe after sending to you?

Sure. We have a strict privacy policy and will protect each customer's information. It will only be given to the person you designate with your permission.

What shall we do if we do not have drawings?

Don't worry. HULK Metal has two ways to deal with it:
First, if you have product samples, you can send them to us, and we will measure the size for you after receiving the samples;
Second, you can provide product pictures or hand drawings with dimension marks.
We will draw a drawing and send it to you after you place your order.

Are you a trading company or factory?

HULK Metal is a comprehensive enterprise that not only has its own factory but also partner factories of the same standard as ours. It also has a complete supply chain, which can provide you with more comprehensive services.

How can I get product & price information?

You just need to send your request to our email: info@hulkmetal.com. Our engineers will reply you within 8 hours. They will provide you with detailed product information and quotations after in-depth understanding of your needs.

What normal cooperation processes do you have?

We Have a Series Of Cooperation Processes To Make Sourcing Easier For You at HULK Metal.
1.In-depth understanding of your requirement.
2.Custom production solutions.
3.Schedule the production schedule.
4.Start producing you order.
5.Monitor production process.
6.Inspect the product quality irregularly.
7.Customized packaging solutions.
8.Pre-shipment inspection and arrangement of shipment.
9.After Service.

What is HULK Metal’s payment term?

We support 30% down payment after confirming the contract/PI and the balance will be paid before shipment/copy of Bill of Lading. We have many payment methods. However, because of the good reputation of HULK Metal, most of our old customers choose 100% payment.

What if I am not completely satisfied with the parts I received?

For small parts, HULK Metal offers pre-production and sample delivery services. You can perform various tests on samples. We will start mass production when you are satisfied. If the goods you received have any quality problems. We will take the corresponding responsibility and negotiate with you to solve the problem.
For large parts, HULK Metal recommends that you purchase a single piece for trial and then decide whether to continue the order.

How do you ensure the quality of my parts?

First, HULK Metal will provide sample delivery service. You can test the properties of your samples. We will mass-produce the order after you are satisfied.
Secondly, the quality inspection team will track the production of the order and provide feedback on the inspection data. You can also participate in on-site inspections via video calls.
Thirdly, we will conduct pre-shipment inspection to ensure that the product quality can meet your requirements.
Finally, we have quality assurance services, any quality problems will be properly resolved.

How can I know that my design will be secret?

HULK Metal will sign a non-disclosure agreement with you. After signing the non-disclosure agreement, we will strictly prohibit any information related to your products such as pictures, samples, drawings, production pictures or videos from leaking from our company. If any information related to your product was leaked from HULK Metal. We will all bear the corresponding legal responsibilities.

How do the prices of your products compare with those of other suppliers?

It can be seen from the thousands of buyers who choose to cooperate with HULK Metal: the price-performance ratio of the products we provide ranks among the best among Chinese suppliers. In many cases, what you are looking for is not the price, but the value that you want to match with the price. The high-quality products and the corresponding comprehensive services we provide can make your purchase easier.

Can you design the drawings for me?

Sorry, HULK Metal does not provide this service at the moment, because we do not have a corresponding design team. When you provide drawings, we can provide you with comprehensive OEM services according to the drawings and your production requirements.

If I order a big quantity, what's the good price?

Yes, why not? We will give profits to every customer who sincerely cooperates with HULK Metal. You can send us drawings and requirements and quantities etc. Our technical team will communicate with you and clarify more cooperation details and finally give you a more suitable production solution and quotation.

If I want cheaper quality, can you produce?

Yes, of course. No matter what quality requirements you have, we can customize it for you. But we are only responsible for the quality requirements you put forward, if there are other quality problems, we will not be responsible.

May I have your catalog and price list for trial order in MOQ quantity?

Sure. Because HULK Metal provides OEM service, we need to provide you with quotation according to your needs. You need to tell us your needs before obtaining this information, and we will provide you with the price and minimum order quantity of the corresponding products.

Do you ship to Norway?

Yes, of course. HULK Metal has an experienced freight consulting team and has reached close cooperation with hundreds of freight companies around the world to plan more cost-effective freight methods and routes according to your city. We can provide you with freight consulting services in Europe, North America, Southeast Asia, South Asia, the Middle East, Africa, South America and other countries.

Which countries have you exported?

HULK Metal's products have covered more than 100 developed and developing countries such as the United States, the United Kingdom, France, Germany, Norway, Japan, South Korea, and Malaysia. We have a complete supply chain including production and freight, which can provide more comprehensive production services.

What kind of packing can you provide?

HULK Metal can provide custom packaging services according to your requirements. We have advanced packaging lines, which can provide paper packaging, plastic packaging, wooden packaging, shock-resistant packaging, anti-bump packaging and other packaging methods. We also provide packaging box customization and printing services.

How can I know the process of my order?

After you place an order at HULK Metal, you will regularly receive the order production video and pictures provided by us. If you need to know the real-time status of order production, you can also participate in order production through video calls.

Do you provide metal samples? Is it free or does it cost extra?

Yes, of course. But because we provide OEM service. Different products will have different weights. As for whether it is free, you need to communicate with our business manager to confirm.

How long is your lead time?

You can have very flexible lead times at HULK Metal even if your order is large. We can provide cyclical production service and pre-production service. You can more flexibly decide the lead time and quantity of goods according to your usage.

How about the delivery time?

You can have very flexible delivery times at HULK Metal even if your order is large. We can provide cyclical production service and pre-production service. You can more flexibly decide the delivery time and quantity of goods according to your usage.

Can we sign NDA?

Sure. HULK Metal is committed to protecting the privacy of each customer. Regardless of whether you have cooperated with us or signed an NDA with us, we will ensure that the information you hand to HULK Metal will not be known to third parties.

How about your quality?

HULK Metal will complete the production of the order strictly according to your quality requirements. Our factory strictly implements the ISO9001 quality management system and has completed CE, TUV, SGS, and other certification orders for thousands of enterprises. We also provide quality assurance services. Any quality problems can be properly resolved in HULK Metal.

What kind of production service do you provide?

HULK Metal provides metal OEM services. The metals that can be processed include: cast iron, ductile iron, gray iron, malleable iron, malleable iron, high manganese steel, cast steel, forged steel, stainless steel, aluminum alloy and other materials. The production process includes: sand casting, investment casting, metal mold casting, die casting, cold forging, hot forging, stamping, CNC machining, etc. Polishing, sandblasting, anodizing, two-color anodizing, spraying and other surface treatment services can also be provided.

What about your quality control?

The engineers of HULK Metal's quality inspection team have more than 10 years of experience and have provided quality inspection services for thousands of customers. After you place an order, we will start to follow up the whole process of the production of the order, and conduct a comprehensive inspection of the raw materials, semi-finished products and finished products of the products. We also conduct pre-shipment inspections. In addition, we support SGS and other inspection services.

Is it possible to know how is my product going on without visiting your company?

Yes, it is. After you place an order at HULK Metal, you will regularly receive the order production video and pictures provided by us. If you need to know the real-time status of order production, you can also participate in order production through video calls.

What kind of payment terms do you accept?

T/T, L/C, Escrow, western union, Moneygram, etc. Which payment method can choose, you can communicate with our commercial manager.

What is the production cycle?

It depends on the complexity of your product. Our commercial managers and technical team will customize production solutions according to your product drawings and your requirements. The specific production cycle will be reflected in the production solution.

How to guarantee the high quality?

The engineers of HULK Metal's quality inspection team have more than 10 years of experience and have provided quality inspection services for thousands of customers. After you place an order, we will start to follow up the whole process of the production of the order, and conduct a comprehensive inspection of the raw materials, semi-finished products and finished products of the products. We also conduct pre-shipment inspections. In addition, we support SGS and other inspection services.

Is it possible to return the money if the quality is not good?

Yes, it is. Any quality problems can be refunded after being confirmed. However, customers who cooperate with HULK Metal would choose to replenish the goods in batches because we rarely have quality problems in the past 16 years.

What information should I give to you for inquiry?

For the related products of guardrail and handrail system, you can provide the corresponding model and quantity.

For the related products of concrete precast accessories, you can provide the corresponding product name, parameters and quantity.
For OEM products, you can provide the corresponding drawings, if you have special requirements, you can also put forward.

How can i get the quotation?

For the related products of guardrail and handrail system, you need to provide the corresponding model and quantity.

For the related products of concrete precast accessories, you need to provide the corresponding product name, parameters and quantity.
For OEM products, you need to provide the corresponding drawings, if you have special requirements, you can also put forward.

What is your terms of payment?

T/T, L/C, Escrow, western union, Moneygram, etc. Which payment method can choose, you can communicate with our commercial manager.

Can you provide after-sales services?

Yes, we can. HULK Metal has an experienced after-sales service center, which can provide you with professional technical consulting services, dynamic tracking services of goods, quality assurance services and so on. You will have an easier purchasing experience with HULK Metal.

Can you open molds for us to manufacture new products for free?

Yes. Of course. HULK Metal will customize comprehensive service content for each old customer including free mold opening service. If you are a new customer, we can offer two preferential policies: First, you can pay the mold fee in advance. We will return the cost to you in the form of payment in your future cooperation; secondly, you can place large quantities of orders at one time, and we will provide free mold opening services.

Can I have a trial order or samples only for several pieces?

Yes, of course. But because we provide OEM service. Different products will have different weights. As for whether it is free, you need to communicate with our business manager to confirm.

How many times can a mold be repaired?

The number of times of use and repair of the mold needs to be determined according to the specific production process. For example, metal molds in casting can be used hundreds to thousands of times, while sand molds can be used an infinite number of times. The forging die needs to be determined according to the complexity of the forged part. For specific details, you can communicate with our technical engineers.